Frequently Asked Questions
Find answers to common questions below. If you need further assistance, contact us.
Shipping
How long does shipping take?+
Standard shipping takes 5-7 business days within the US. Express shipping is available at checkout and typically arrives within 2-3 business days.
Do you ship internationally?+
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order?+
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order from your account dashboard.
Returns & Exchanges
What is your return policy?+
We accept returns within 30 days of delivery for items in their original condition with tags attached. Items must be unworn, unwashed, and in original packaging.
How do I start a return?+
Log in to your account, go to your order history, and select the order you wish to return. Follow the prompts to generate a return label. You can also contact our support team for assistance.
When will I receive my refund?+
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Payments
What payment methods do you accept?+
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?+
Yes. We use Stripe for payment processing, which is PCI Level 1 compliant, the highest level of security certification in the payments industry. We never store your full card details on our servers.
Can I use a discount code?+
Yes. Enter your discount code at checkout in the promo code field. Only one discount code can be applied per order.
Sizing
How do I find my size?+
Each product page includes a detailed size guide specific to that item. We recommend referring to the measurements provided rather than relying on general sizing.
What if my item does not fit?+
If your item does not fit, you can return it within 30 days for a full refund or exchange it for a different size, subject to availability.
Order Tracking
Where can I check my order status?+
You can view your order status by logging into your account and visiting the Orders section. You will also receive email updates as your order progresses.
My tracking number is not working. What should I do?+
Tracking information can take up to 24 hours to update after your order ships. If it still does not work after 24 hours, please contact our support team.
Still have questions?
Contact Us